Terms and Conditions

Thank you for using Floor Direct Ltd website, you are agreeing to comply with and be bound by the following terms and conditions, which together with our terms of use and privacy policy govern Floor Direct Ltd relationship with you in relation to this website.

Measuring and Delivery

We offer a free measurement service prior to fitting, and will order products based on our measurements. If you choose to use your own measurements then you are responsible for ensuring that the quantity of floor covering ordered is sufficient for your room. If installation is delayed due to lack of materials ordered, all work and materials supplied by Floor Direct Ltd must be paid for in full.

Your Order and Payment

When you place an order for Floor Direct Ltd to supply your selected flooring, you are accepting these terms and conditions.

When you place an order a deposit of 50% of the order price is payable, your materials will be delivered once payment has cleared. The remainder of the payment is payable on the day that we complete the fitting of the floor. We reserve the right to charge interest of 2.5% on any late payments. Please note that it is the responsibility of the owner to ensure safety of the materials once delivered and Floor Direct Ltd cannot take responsibility for materials damaged whilst in the care of the owner.

Full payment is always required on completion of your installation, unless other payment terms have been previously agreed in writing by Floor Direct Ltd.

All flooring materials, paints, primers, sealers, underlay, fixings, trims and skirting etc. supplied by Floor Direct Ltd remain the property of Floor Direct Ltd until the balance for goods and labour is paid in full, unless stated otherwise by Floor Direct Ltd in writing. Ownership of materials paid for in advance will transfer to the customer once the balance has been paid.

You may cancel fitting at any time. However, any materials and costs incurred by Floor Direct Ltd as a result of cancelling will be charged. Please be aware that some of our suppliers have a 50% re-stocking charge for materials being returned and Floor Direct Ltd cannot carry these costs. Therefore the customer will be liable for any costs incurred.

We will always send you a clear quote for the planned work, including the fitting; and the quote will tell you about any assumptions we have made. On the day of installation if something has changed which affects the work to be undertaken, it may be necessary to issue a new quotation. An estimate can be given for completion time but does not form part of the fitting agreement. Completion time is given to help the property owner plan other work around the floor fitting.

We aim to be as competitive as possible on price- if you bring us a written quotation or web quote for the same product and service at a lower price than we quote- we’ll try our very best to match it.

Preparation and Installation

It is recommended that the owner or family vacate the rooms or property while installation is taking place. Floor Direct Ltd cannot accept responsibility for loss or injury to persons who remain in the property while installation is in progress.

Any loose flooring must be secured. Nails, tacks and staples must be removed. Carpets underlay and gripper rods must be removed prior to the fitter’s arrival. Any vinyl and laminate flooring must be removed by the property owner prior to the fitter’s arrival unless removal forms part of the fitting agreement and is clearly stated in the estimate provided. We can offer a service to uplift and dispose of the previous floor, however we are charged commercial rates to dispose of such waste and it may be cheaper for you dispose of this yourself.

The condition of the sub-floor must be checked by the property owner prior to installation. Any repairs that need to be made to the sub-floor are the responsibility of the property owner and need to be completed before installation can commence. If when we arrive to install the floor we are unable to do so as a result of something which we think you could reasonably have alerted us to, we reserve the right to charge a call-out fee of £30.

Floor Direct Ltd will install flooring on the assumption that the sub-floor has been checked and is deemed suitable to have a new floor installed. Any faults occurring to the new floor during or after installation due to the sub-floor’s poor condition are the responsibility of the owner. Floor Direct Ltd cannot offer a guarantee for work or materials when the sub-floor is in poor condition.

All furniture, furnishings, ornaments, pictures and breakables should be removed from the rooms prior to arrival. Floor Direct Ltd cannot accept responsibility for loss or damage to items if they remain in the rooms during fitting. All items left in the rooms are done so at the owner’s risk.

While Floor Direct Ltd will do their utmost to ensure cables, wires, plumbing and services are not damaged in the fitting process, Floor Direct Ltd cannot take responsibility for services and cables etc. if their position is not clearly marked.

All flooring is prone to expansion when in contact with moisture. Floor Direct Ltd cannot offer a guarantee when installing in a property which is not wind or water tight.

Floor Direct Ltd cannot accept responsibility for squeaks in a new floor. Squeaks are the result of movement in the sub-floor and seasonal variations in moisture content.

Doors may need to be trimmed to allow clearance. This is not part of the fitting work unless this has been specifically agreed.

Wooden flooring is a natural product and therefore subject to variations in colour, graining and size. Floor Direct Ltd cannot remove a board due to these naturally occurring characteristics once it has been installed. Specific fitting requirements must be made clear during the initial survey and will be included in the estimate if requested.

Floor Direct Ltd cannot alter the manner in which a floor is being installed once the installation process has started. The fitter’s decision is final on all matters relating to installation.

Additional rooms/fitting can be requested during the installation but will be treated as a separate agreement and priced separately.

Thank you for visiting Floor Direct Ltd.

We look forward to working with you.